2022 SPARK Global Customer Roadshow Event Terms and Conditions

These are the terms and conditions which apply to all events and events managed, organized, or executed by SYSPRO Impact Software, Inc. and form an agreement between SYSPRO and the attendee. We will not file a copy of our agreement with you. These terms and conditions are available in the English language only.

By reserving your 2022 SPARK Global Customer Roadshow registration, you accept these terms and conditions. You should read them carefully before registering. We recommend you save a copy of them for future reference.


These Terms & Conditions (“the Terms”) apply to every person registering as an attendee (SYSPRO customers, partners, guests, sponsors and staff members) for the 2022 SPARK Event, to be held at the below locations:

Balboa Bay Resort, Newport Beach, CA, September 22, 2022

Philadelphia Marriott, Philadelphia, PA, September 29, 2022

Lionhead Golf & Country Club, Mississauga, ON, October 3, 2022

Canadian Museum of Immigration, Halifax, NS October 6, 2022

Stanley Park Pavilion, Vancouver, BC, October 12, 2022

(hereafter referred to as “the event”), organized by SYSPRO (hereafter referred to as “the event organizers”). Additional terms & Conditions may apply depending on the attendee type and are available to review if needed.

All references to a date or a deadline, mentioned in these Terms and on other event documents, refer to Pacific Standard Time (PST).


Registration is available via the Official SYSPRO SPARK website. Only fully completed registration forms will be accepted. If the maximum attendee capacity is reached, the event organizers reserve the right to refuse additional registrations.

Registration for attendees includes entry to the educational sessions, meals and evening cocktail event.

All event materials will be distributed onsite. The event organizers cannot guarantee that an event welcome bag and other event materials will be available for late registrations.

Guests are not permitted to attend the SPARK Global Customer Roadshow. Attendance is permitted only for active SYSPRO customers, staff, partners, and sponsors.

Minors under 18 years old are not permitted to attend the event or any events associated with the event. Parents/guardians of children agree to take full responsibility for them while at the event site and the designated hotel sites.


A registration confirmation/receipt will be sent by email after the online registration has been received. Attendees may be requested to present this registration confirmation/receipt at the registration counter as they arrive at the event as proof of their registration and payment.  Personal ID may also be required.


Admission to SPARK is free for all customer and partner attendees. SYSPRO is not liable for any additional charges for transportation or lodging for the SYSPRO Event, or non-attendance to the SYSPRO Event.


Modifications can be made to a reservation by contacting the SYSPRO Marketing team at marketing@us.syspro.com. A new registration form for the substitute attendee should NOT be submitted. Name changes will be accepted by email indicating the old and new names including the required contact details until seven (7) business days before each event. After this date, all name changes must be carried out on-site.


Notice of cancellation (e.g. in case of sickness, lack of funding, or any other personal reasons) must be made in writing by email or the SYSPRO Marketing Department. The cancellation will not be effective until a written acknowledgment from the attendee is received.

SYSPRO is not liable for any additional costs for transportation or lodging for unattended events or early termination of attendance in case of incidents during the event which is beyond the control of the event organizers.

By registering for the 2022 SPARK Customer Roadshow Event, participants agree that neither the organizing committee nor SYSPRO assumes any liability whatsoever. Attendees are requested to make their arrangements for health and travel insurance. The event fee does not include health or travel insurance.

Hotel reservation cancellations and modifications are the sole responsibility of the attendees and should be handled directly with the hotel. SYSPRO is not responsible for any lodging and transportation modifications or charges should the attendee need to cancel or modify their registration.


The health of SYSPRO’s partners and employees is our priority. We are planning the 2022 Global Customer Roadshow Event in September 2022 with the assumption that the outlook on COVID-19 cases continues to improve. We are planning carefully, monitoring the news closely, and will adjust all aspects of the event as needed to ensure safety.


Filming and photography may take place at all locations and events of the 2022 SPARK Customer Roadshow Event. By registering and attending, you consent to your image and likeness being used in SYSPRO marketing and promotional materials without compensation. Attendees waive the right to inspect or approve the finished product or products and the advertising copy or other matter that may be used in connection therewith or the use to which it may be applied.


If for some unforeseen reason the 2022 SPARK Customer Roadshow Event cannot be held or is postponed due to events beyond the control of the event organizers (force majeure) or due to events that are not attributable to wrongful intent or gross negligence of the event organizers, the event organizers cannot be held liable by attendees for any damages, costs, or losses incurred, such as transportation costs, accommodation costs, costs for additional orders, financial losses, etc.


The event organizers reserve the right to modify the program and agenda at their discretion and at any time. No refunds will be granted in case of cancellation of speakers, lack of space in session rooms, or any other incidents during the Event which are beyond the control of the event organizers.


The protection of your data and the observance of your right to information concerning the collection, processing, and use of your data is important to SYSPRO.

SYSPRO will collect and store all personal data via the registration page for the preparation and execution of the 2022 SPARK Customer Roadshow Event.

SYSPRO periodically performs e-mailings to attendees on behalf of third parties regarding activities at the Event or other communications which may be of interest to attendees. Email contact details of attendees will not be passed on to third parties. Participants may opt out of these correspondences at any time. This will not affect official correspondence from SYSPRO.


The event organizers shall be held liable in the framework of a duty of care as a respectable businessman according to statutory provisions. The liability of the event organizers – for whatever legal reason – shall be limited to intent and gross negligence. The liability of commissioned service providers shall remain unaffected by this. The attendee shall take part in the Event at his/her own risk. Oral agreements shall not be binding if these have not been confirmed in writing by SYSPRO.


These Terms shall be fulfilled in Tustin, CA and, in the event of any legal claims arising from either party, shall be governed by the laws of the State of California.


SYSPRO is committed to creating an environment where everyone can participate without harassment, discrimination, or violence of any kind. All meeting attendees must be treated with respect and consideration. Registration for the 2022 SPARK Customer Roadshow Event is considered an agreement to abide by this code of conduct.

Harassment of any participant (attendee, speaker, volunteer, staff member, service provider, organizer, event guest, venue guest, or venue staff) will not be tolerated. Unacceptable behavior includes (but is not limited to) unwanted verbal attention, unwanted touching, intimidation, stalking, shaming, or bullying.

Discrimination based on gender or gender identity, sexual orientation, age, disability, physical appearance, race, religion, national origin, or ethnicity will not be tolerated. Harassment presented in a joking manner is still harassment and constitutes unacceptable behavior. Retaliation for reporting harassment is also unacceptable, as is reporting an incident in bad faith.

For the safety of all attendees, SYSPRO events are ‘weapons free’ and all event participants, including staff, volunteers, and attendees, are banned from possessing any object or substance intended to cause injury to others, including but not limited to firearms.

Any violation of this Code of Conduct will result in immediate termination of attendance and removal from the 2022 SPARK Customer Roadshow Event.


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